Frequently asked questions
Need help managing your shareholding online? Open our help sheet
to guide you through the steps and functions.
Changing my details
Managing my shares
Cost base of shares
Changing my details
|1.||How do I keep my personal detail on the share registry up to date?|
| ||Keeping your details, such as postal and email address and dividend payment instructions up to date is easily done online. To change your details, go to the ‘Home’ tab then click on ‘Manage your shareholding’. You will be taken to the Computershare website. You will need to enter your holder number to access your information. Alternatively, you can mail or fax your new details to the AMP Share Registry. Please quote your AMP holder number when updating your information by fax or post. If you have a broker sponsored holding (starting with X or L) only your broker can change your address – you need to contact them.|
|2.||How do I log on to my shareholding?|
Go to the ‘Home’ tab, then click on ‘Manage your shareholding’. You will be taken to the Computershare website. If you have not registered for a user name and password, you need to select the ‘register’ tab on the left. Register using your AMP holder number and postcode (Australia) or country. For further help, download our help sheet.
|3.||How can I find my holder number (SRN/HIN)?|
You can find your holder number, otherwise known as a Shareholder Reference Number (SRN) or Holder Identification Number (HIN), on any of your shareholder statements. Your number typically appears under the ‘Contact details’ box and starts with the letter i, n, L or X followed by 10 numbers.
If you don’t have any old statements you can email the AMP Investors Relations team for assistance. Please email them with your full name, the address that would be on the shareholding, your date of birth and a phone number. email@example.com
Managing my shares
|4.||How do I find my share balance?|
To check your shareholding, go to ‘My Shareholding’ and then log in. You will need to enter your holder number to access your information.
|5.||I have two, or more, AMP shareholdings – how can I consolidate them?|
| ||Information on consolidating your shareholdings can be found through the following link Combine your holdings |
|6.||How do I transfer my shares to the NZ Stock Exchange (NZX)?|
AMP shares are tradable on the ASX and the NZX. If you AMP shareholding starts with the letter i, you will need to complete a Register Removal Request and return it to the NZ AMP Share Registry. Your Register Removal Request will be processed within five business days of the form being received.
|7.||Can I transfer my AMP shares to another person?|
Yes, you can transfer your shares to another person by an off-market transfer. Simply download the, off-market transfer form. Computershare may charge a fee for the transfer.
|8.||I updated my details, why does my dividend statement show my old information?|
| ||Prior to the dividend payment, a dividend record date is set. The record date is the date at which your shareholding details are captured and your entitlement to dividend is determined. Any changes made after the record date will not appear on your dividend statement. Changes made to your banking details after record date will apply for future dividends, or if the payment fails, your payment will be reissued to your new account within 21 days.|
|9.||How does AMP pay dividends?|
AMP pays dividends by direct credit. You can also reinvest dividends through the Dividend Reinvestment Plan (DRP). Access the DRP Booklet and apply online by clicking on the ‘My Shareholding’ tab. Login then select ‘Update your details’ and ‘Dividend Reinvestment Plan’. If necessary, consult your financial adviser before joining. Dividends are paid in April and October each year.
|10.||What happens if I am an Australian resident and I don’t provide my Tax File Number (TFN) or Australian Business Number (ABN)?|
| ||If you don't provide your TFN or ABN (or exemption type), we are required to deduct tax from any unfranked portion of your AMP dividend at the highest marginal tax rate. AMP cannot refund tax deducted. You have to claim this tax from the Australian Tax Office when completing your tax return. |
|11.||Does AMP send an end of year tax statement?|
| ||No, AMP sends two dividend statements each year (one in April and one in October). These dividend statements are your tax statements.|
|12.||I don’t live in Australia. Do you tax my dividend?|
| ||No, the whole of the unfranked amount of the dividend is declared conduit foreign income. No Australian withholding tax is deducted from dividends paid to non-residents to the extent that the dividend is fully franked or conduit foreign income. You will need advice from your local tax agent on how to declare any dividends in your tax return.|
|13.||How is my dividend taxed?|
| ||The 2013 final dividend will been franked in Australia at a rate of 70 per cent and the corporate tax rate used to determine the franking credit is 30 per cent. The whole of the unfranked amount of this dividend has been declared to be conduit foreign income. No Australian withholding tax is deducted from dividends paid to non-residents to the extent that the dividend is fully franked or conduit foreign income. For New Zealand investors, you should include the gross New Zealand dollar dividend amount in your income tax return. Franking credits cannot be claimed in New Zealand tax returns. We recommend you contact your taxation adviser if you have any questions on how your dividend is taxed.|
|14.||How do I buy or sell AMP shares?|
Information about buying or selling AMP shares is at Buying / Selling. To trade your shares on the New Zealand Securities Exchange you will need to complete this Register Removal Form if your holding starts with the letter i.
|15.||What happens to the money left in my Dividend Reinvestment Plan (DRP) account after I sell my shares or choose to receive cash dividends?|
As outlined in the DRP Plan Rules, any money left in your DRP account is donated to a charity, determined by AMP.
|16.||I just sold my shares but have just received a statement showing I still hold some – how has this happened?|
| ||If you sold your shares between the dividend record date and the dividend payment date, and you were participating in the dividend reinvestment plan, you have received the shares from the dividend as determined on the record date. Please contact your broker about selling these remaining shares.|
Cost base of sharesThe information set out below is not tax advice in relation to the specific circumstances of AMP shareholders. The information is intended as a general guide only and does not represent a complete analysis of all potential tax implications. You should consult your tax adviser as to the consequences for you and your personal situation.
|17.||Will AMP buy my shares?|
No. You need a broker to sell shares. Please see our buying and selling shares section.
|18.||I am an Australian tax resident and disposed of my AMP shares after 23 December 2003. How do I calculate the cost base of the shares I held as at 23 December 2003?|
If the ONLY shares you owned at 23 December 2003 were the shares issued in the demutualisation, the cost base is calculated as follows:
- The original cost base was A$10.43.
- Post the AMP demerger (23 December 2003) the cost base was reduced to approximately A$7.39
- Following the A$0.40 per share capital return in June 2005, the cost base was reduced to approximately A$6.99
- Following the A$0.40 per share capital return June 2006, the cost base was, reduced to approximately A$6.59
- Following the A$0.40 per share capital return June 2007, the cost base was reduced to approximately A$6.19.
If you purchased AMP shares, prior to 23 December 2003, through the prelisting facility in June 1998, Share Purchase Plans, Dividend Reinvestment Plan, off market transfers or on market purchases, you will need to refer to your 2004 income tax return or speak to your tax adviser who prepared your 2004 income tax return.
This is because the AMP demerger in December 2003 involved cancelling in total 29.1947766% of your AMP shares. The Tax Office considers each purchase of shares as an individual parcel and it was left to the taxpayer to decide which parcel(s) of shares were cancelled to arrive at the 29.1947766% total.
Further information can be found at the ATO website using these links:
|19.||How do I calculate the cost base of the shares I purchased post 23 December 2003?|
Shares purchased on market: The purchase price of your shares will be on your contract note. This price is then adjusted as necessary by the capital returns.
Shares issued under the Dividend Reinvestment Plan: you will find the issue price on the Dividend Reinvestment Plan page. This price is then adjusted as necessary by the capital returns.
Shares issued under the AMP Rights Offer: The cost base is the price you paid for those shares A$3.87 plus any incidental costs you incurred. This price is then adjusted as necessary by the capital returns.
|20.||What is the cost base of the HHG shares I received in the AMP demerger?|
For information about the cost base of your HHG shares, now HGG, you need to contact Henderson Group plc at firstname.lastname@example.org
|21.||What is the cost base of AXA shares?|
| ||When National Mutual demutualised, the cost base of their shares was $1.14 on 3 October 1996. When AMP and AXA merged on 30 March 2011, the market value of an AMP share was $5.32. Please refer to the ATO Fact Sheet for more information. |